Refund & Return Policy

UnitedFurnishing.com accepts returns on eligible unopened items within 30 days after delivery. Eligible Items: Please note that due to manufacturer requirements, there are some items that are not eligible for return for any reason.

Contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Return of unopened goods for refund:

• All sofa , mattress, or custom order will not accept for refund or exchange.
• Please note that the return or exchange of such items will result in shipping and handling costs that will be the customer’s responsibility.
• In certain cases additional restocking fees may apply and will be deducted at the time the return is processed.
• If the return is not due to an error of ours( etc... you ordered it and then decided later on that you don't want it . then buyer is full responsibility for all the shipping charge both ways Plus 15% restock fee will be deducted from your refund.
• Packages returned to us marked "refused", "Undeliverable", or otherwise are subject to 15% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens).
• UnitedFurnishing.com is completely not responsible for package lost or misdirected due to an ncorrect input address at the checkout pages.
• If there are any missing parts or instructions, please contact us at parts@UnitedFurnishing.com  to  request and this will be provided free of charge
• When returning the Furniture or cancel order, the customer will assume the cost of the return shipment and must ship it insured. Customer must pay both way shipping + 15% of restocking fee.
• When approved items are received and checked in at our warehouse, UnitedFurnishing.com will issue a credit to customer's credit card minus a 15% restocking fee. Shipping charges are not refundable.

Shipping charges are not refundable. All RMAs will expire 30 days after issuance. If a return authorization expires or is canceled, it cannot be reissued.

Please note shipping and handling costs are non-refundable.

Option 1 (Standard Exchange)
      • Customer completes an email of return to RMA@UnitedFurnishing.com

      • UnitedFurnishing.com will issued RMA for return.

      • Customer ships unopened item(s) back to us using the return instructions from the RMA.

      • When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the customer for the return less applicable fees.

      • A new order and new charge or refund for the difference will take place for the replacement item desired.

      • 
Average turn-around time is 14-20 days.
Option 2 (Advanced Exchange)
      • A new order number is issued for the replacement order immediately.

      • We charge the Customer's credit card for the full amount of the replacement item(s) desired.

      • We ship the replacement item(s).

      • Customer completes return

      • Customer ships unopened item(s) back to us using the return instructions from the RMA.

      • When these unopened item(s) are received and inspected at our warehouse, a credit will be issued to the Customer's credit card for the original order less applicable fees.

      • 
Average turn-around time is 3-10 days.
REFUSED & RETURNS GOODS
      • Any returned item(s) must be in the original manufacturers packaging.

      • Packaging must be intact and free from holes, tape, and writing.

      • There must be no stickers, other than the shipping label on the manufacturers packaging.

      • Discontinued item(s) and item(s) clearly marked "No Returns" on UnitedFurnishing.com cannot be returned for any reason.

      • UnitedFurnishing.com reserves the right to evaluate product return conditions and assess restocking fees at its sole discretion.

      • If we are notified in advance that item(s) are going to be refused upon delivery for any reason by no fault of UnitedFurnishing.com, the refused item(s) will be treated as unopened returned goods.

      • A 15% restocking fee will be applied. Shipping charges are not refundable.
We Accept all Major Credit Cards